FAQs

ORDER INFORMATION

WHERE DO YOUR PRODUCTS COME FROM?

  • IceClique is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in the US, there are many items that are simply not available stateside. Most of our products are handmade by us in LA but some of our products come from manufacturers overseas.

WHAT IS YOUR ORDER PROCESS?

  • Our order process is very simple – once you make your purchase through the checkout, you will receive a payment confirmation email. Once received, please allow us 2-6 business days to process and package your order before shipping. As soon as we dispatch your order, we will send you a second shipping confirmation email including tracking details to let you know it’s on its way. 

WAS MY ORDER SUCCESSFUL?

  • If money has been captured from your account the order has reached us and will be processed. Your order confirmation is sent to the e-mail address that you provided when placing your order. If you have not received a confirmation, please contact our customer service team at support@iceclique.com

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

  • If you’re still receiving an error message after reviewing your payment information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Support at support@iceclique.com

WHERE IS MY ORDER CONFIRMATION?

  • As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add support@iceclique.com to your safe sender list. Once your order leaves our warehouse, you will receive another notification along with tracking information.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

  • We process orders very quickly so that we can get your order to you as fast as possible. If you need to change your order, please contact us immediately. However, once our warehouse has processed your order, we will be unable to make any changes.

WHY WAS MY ORDER CANCELED?

  • If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us at support@iceclique.com and our customer service team will ensure we process your order.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

  • As a customer, you have the right to return and receive a full refund or store credit on any un-opened items within 30 days of purchase. For more information see our Returns Page. Please make sure that you understand our Return Policy and ensure that all criteria are met before physically sending any items back to us.

MY ORDER HASN’T ARRIVED ON TIME, WHAT DO I DO?

  • If your order has not arrived in the specified delivery time, you can track your order here to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at support@iceclique.com and we will provide you with an update.

PAYMENT & SECURITY

IS IT SAFE TO SHOP ON YOUR SITE?

  • Yes. We understand that the safety of your personal information is extremely important to you. We use SSL Technology, Trustwave, and Industry Standard Firewalls to ensure your privacy and to assist in protecting your personal data.
  • To protect your personal data and credit card information from unauthorized access ShopVitru.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
  • All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. IceClique.com servers are ALSO protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • We gladly accept Paypal & most major credit cards such as Visa, MasterCard, American Express, and Discover.

WAS I CHARGED TWICE?

  • You will only be charged once. If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.

WHAT IS YOUR PRIVACY POLICY?

  • We don’t share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

SHIPPING & DELIVERY

HOW MUCH IS SHIPPING?

  • Standard Tracked Shipping : Free

DO YOU SHIP INTERNATIONALLY?

  • Yes.

HOW DO I TRACK MY PACKAGE?

  • You can check on the status of your order at any time by emailing the customer support desk at support@iceclique.com.

WHEN WILL MY ORDER SHIP?

  • Orders ship within 2-6 business days of purchase. We ship directly from manufacturer straight to your doorstep via ePacket Standard USPS. We ship with tracking for peace of mind and our shipments go out every day of the week except Sundays and public holidays.

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

  • Standard Tracked Shipping : 7-18 Business Days

We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers. 

    I TRACKED MY ORDER AND ITS IN CUSTOMS, WHAT DO I DO?

    • Some countries are known for being very slow with customs and you’re probably already aware of this issue if you live in one of these places. We're sorry that we can't put a magic stamp on our packages to help them get through faster but they will be with you as soon as possible.
    • Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately. 

      I ORDER 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

      • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

          PRODUCT AND WARRANTY

          WHAT IS YOUR MONEY BACK GUARANTEE?

          We’re so confident you’ll love your IceClique items that we offer a 30 Day Money Back Guarantee on all orders starting from the delivery date. See our Refund Policy for more details or contact our customer service team at support@iceclique.com.

          WHAT IS YOUR LIFETIME WARRANTY?

          We are so sure of our products that we offer a lifetime warranty on all of them. If the jewelry that you bought from us needs fixing we will do it free of charge or send a replacement.

          BASIC REFUND POLICY

          IceClique provides a 30 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail and we will immediately issue a return address. The following terms apply:

            • Shipping charges will not be refunded unless products are defective or there is a shipping error.
              • If the leatherette boxes associated with certain  products are not returned, the value of the box will be subtracted from the return.

                STILL HAVE QUESTIONS?

                • Sure, no problem! Just email us at support@iceclique.com and we'll get back to you right away. 

                 

                Grillz Disclaimer & Policy

                IceClique will not be held responsible for any damages resulting in the use of these grillz including but not limited to incidental, punitive, or accidental damages. Our grillz are intended for decoration and entertainment purposes only and are never intended for the replacement of natural teeth or fillings. IceClique hereby disclaims any and all liability from injuries resulting from the improper use of this product. By purchasing grillz from this site, you are agreeing to this policy.