Shipping Times (Time to receive your product after tracking is provided)

STANDARD SHIPPING (FREE, TRACKED)

• USA: USPS STANDARD – (5-8 business days)
• Europe & UK: DHL STANDARD – (5-8 business days)
• Canada: DHL STANDARD – (5-8 business days)
• Australia: DHL STANDARD – (5-8 business days)
• Asia: DHL STANDARD - (5-10 business days)

EXPRESS SHIPPING ($27.99)

• USA: FedEx Express (2-4 business days)
• Europe & UK: FedEx Express (2-4 business days)
• Canada: FedEx Express (2-4 business days)
• Australia: FedEx Express (2-4 business days)
• Asia: FedEx Express (2-4 business days)

Order Processing Times (Time to prepare your order for shipping)

• Regular, non-custom products: 24-48 hours
• Custom letter pendants: 12-15 days (Sometimes 2-3 weeks)
• Custom photo pendants: 2-5 days
• Moissanite items: 3-5 days

Note: These shipping times are estimates. Some packages may arrive sooner or later due to factors outside of our control.

Tracking

• Once your order has been processed and shipped, you will receive a tracking number and a tracking link via email.
• You can also track your order using your email and order number here.

Do I need to pay customs duties?

No. All duties and taxes are included for customers in the USA, UK, and Canada. Customers in other countries may be responsible for duties or taxes in accordance with their local regulations.

We stand behind every piece we ship. Each item is carefully inspected, and quality checked before shipping. If your piece arrives damaged or defective, we’ll repair or replace it free of charge.