Once your order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. You may also come back to our website at any time and visit our "Track Order" page to find your real-time updates for your shipment. If you did not receive your tracking number or you don't have any updates on our Order Status page after 5 business days, please contact us immediately and we will locate your order.
Orders are processed within 2-3 business days. Order processing may take longer in case of sales where we receive a huge amount of orders per day. Do not be alarmed, all orders are fully insured & will be shipped out as soon as possible.
We have several fulfillment centers in North America, Europe and Asia, depending on your location your order will be shipped from one of them. We use the fastest and most reliable couriers to ship out our items (USPS, FedEx, DHL).Free International Shipping times are 2-3 weeks, most customers receive their order in 7-10 business days. We also offer Express International Shipping (2-6 Days). Orders are processed within 24-72 hours. We strive to ensure that your order arrives as soon as possible.
Due to high demand some of the orders may take a little longer to arrive, all of our items are handmade therefore they are limited stock. In rare cases we may have to make the piece ourselves and then ship it out to you. Do not be alarmed if your jewelry is taking longer to arrive than expected, each and every shipment is 100% insured and in rare cases where your order is taking more than 45 days to arrive you will be fully refunded.